Refund policy

Your right to cancel

For eligible goods bought online, you normally have 14 days after receiving the goods to tell us that you wish to cancel. After notifying us, you normally have a further 14 days to return the goods. Please contact us before returning anything so we can provide the correct return instructions.

You are responsible for the direct cost of returning unwanted goods unless the goods are faulty, not as described, or the law requires otherwise. You may handle goods only as reasonably necessary to establish their nature, characteristics and functioning; where permitted by law, a deduction may be made for loss in value caused by handling beyond this.

Refunds

Where a cancellation right applies, we will make the refund within the time required by law, normally within 14 days after we receive the returned goods or, where applicable, evidence that you have sent them back. Refunds are made to the original payment method unless otherwise agreed.

Where required, we will also refund the cost of standard delivery. Any extra amount paid for a premium delivery option above the standard delivery cost does not have to be refunded.