Frequently Asked Questions

Where is my order?

Once your order has been dispatched, you’ll receive any available tracking information by email. Delivery times can vary depending on the product and destination.

How long does delivery take?

Delivery times depend on the item and fulfilment partner. Please check the delivery information provided at checkout or on the product page.

Can I return an item?

We want you to be happy with your purchase. Please see our Delivery & Returns page for the current return requirements and process.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible with your order number and details of the issue. We’ll help you with the next steps.

How can I contact Lulivie?

You can reach our customer care team through the Contact Us page.