Delivery & Returns

Delivery

Delivery options, charges and estimated delivery times are shown at checkout before you place your order. Some Lulivie orders may be dispatched by trusted fulfilment partners and, where available, tracking details will be sent to the email address used for your order.

Orders containing more than one item may arrive in separate parcels. Unless a different delivery period is agreed with you, we aim to deliver your order within the timeframe shown at checkout and no later than 30 days after the order is accepted.

Please make sure your delivery address is complete and accurate. If you notice an error after ordering, contact us as soon as possible at arqwpm18@gmail.com. We cannot guarantee that an address can be changed after dispatch.

Delayed or missing orders

If your order is delayed, appears lost or has not arrived within the expected timeframe, contact us at arqwpm18@gmail.com with your order number so we can investigate and provide the appropriate remedy.

Your right to cancel

For eligible goods bought online, you normally have 14 days after receiving the goods to tell us that you wish to cancel. After notifying us, you normally have a further 14 days to return the goods. Please contact us before returning anything so we can provide the correct return instructions.

You are responsible for the direct cost of returning unwanted goods unless the goods are faulty, not as described, or the law requires otherwise. You may handle goods only as reasonably necessary to establish their nature, characteristics and functioning; where permitted by law, a deduction may be made for loss in value caused by handling beyond this.

Refunds

Where a cancellation right applies, we will make the refund within the time required by law, normally within 14 days after we receive the returned goods or, where applicable, evidence that you have sent them back. Refunds are made to the original payment method unless otherwise agreed.

Where required, we will also refund the cost of standard delivery. Any extra amount paid for a premium delivery option above the standard delivery cost does not have to be refunded.

Faulty, damaged, incorrect or misdescribed goods

If an item is faulty, damaged, incorrect or not as described, contact us promptly at arqwpm18@gmail.com with your order number and details of the issue. Your statutory rights and remedies under UK consumer law are not affected by this policy.

Return exceptions

Some goods can be excluded from the standard cancellation right where UK law allows, for example certain personalised or made-to-order goods, and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. Any applicable exception will be made clear where relevant.

Return contact

Wanda Pujols Moquete, trading as Lulivie
120 Durham Hill
BR1 5NE
United Kingdom

Email: arqwpm18@gmail.com